ROUNDTABLES SUMMER 2008

During our Annual Conferences, many issues are aired that need further discussion, which has led to our series of working group roundtables of around 10 – 20 participants to brainstorm and problem solve throughout the summer months. Great partnerships have emerged from our previous sessions and real trials have blazed the way for real rollouts. We have been asked for more working sessions again this year and below are our first thoughts and feedback from participants so far. But, we are still open to topic suggestions, so now is a good time for your input!
We will make more subjects available on each date to encourage cross networking and make the sessions longer to ensure a thorough debate is possible. The individual sessions will culminate in a list of actions to be completed and the Chairperson of each group will then present their findings to the whole session. There will be plenty of opportunities for Networking across all of the 3 groups during the breaks and lunchtime. 

09.00 – 10.30 Separate Group Discussions (led by Chairperson)
10.30 – 11.00 Coffee break
11.00 – 12.00 Separate Group Discussions (led by Chairperson)
12.00 – 13.00 Networking Lunch
13.00 – 14.00 Separate Group Discussions with MoU drawn up (led by Chairperson)
14.00 – 14.30 Chairpersons present Roundtable findings to all 3 groups
14.30 – 15.30 Final networking opportunities


CONTACTLESS-INTELLIGENCE.TV

THURSDAY 29TH MAY, MANCHESTER – 
REGIONAL ROLLOUT REALITY CHECK

1. MOBILE SECURITY FOR ALL PARTNERS

Follow-on session from Roundtable held at OMNICARD in January 2008. 

Suggested topic:
Managing multiple applications on the phone

- What are the possible scenarios? Review successful business cases 
- How are the different applications managed? 
- Who are the business partners involved and how do they share responsibility (and security)? 
- What happens if the phone is lost, stolen or damaged? 
- What business model could be applied? 

Previous Participants:
IICS (Chairman), Calypso Networks Association, CPP Group, GWDMedia, Infineon Technologies, MasterCard Worldwide, Oberthur Card Systems, Thales e-Transactions, ViVOtech, Vodafone, Xiring

2. REGIONAL ROLLOUT – TRANSPORT AS A DRIVER?

Follow-on session from Roundtable held on June 12th 2007.

Suggested topic:
How will contactless payment roll out through the rest of the UK – could transport be the main driver?

- Can transport drive the use and familiarity of
contactless technology, with so many regional differences?
- What happens when visitors travel throughout the UK – will there be a consistent experience?
- Can transport form partnerships with retail outlets to boost uptake?
- Will the UK operate in isolation or could their be interoperability with neighbouring countries?

Previous Participants:
CUBIC (Chairman), Barclays, Glue4, Ingenico, Journeypay, Mars Drinks, MasterCard, Nectar Loyalty Mgt, Three, ViVOtech

3. JUST THE TICKET – STADIUMS, PARKING & CITI CARDS
New session to learn from successful implementations.

Suggested topic:
How has ticketing made inroads into contactless implementation in the North of England?

- Review of NFC mobile phone ticketing trial with Manchester United supporters. How have the supporters reacted?
- Review of contactless season card used by Manchester City FC. What have been the results?
- Review of an alternative contactless Business Model: sQuid citizen cards in Bolton. Can it work in other regions? Is this a viable alternative?
- Payment for parking via mobiles: how successful is this in the Manchester area?
- What new technology could be used within Manchester within the next few years?

WEDNESDAY 18TH JUNE, LONDON –
PROJECT UPDATES

4. RETAIL & INTERACTIVE LOYALTY
New session to explore opportunities in the loyalty area offered by contactless.

Suggested topic: 
How can contactless technology improve retailers’ relationships with their customers (and still improve profits)?

- The reader and card issuance mismatch: how to overcome and maximise efficient rollout
- The Form Factor choices
- Upgrading existing Loyalty programs into the Mobile Community
- Innovative Interaction: Rollout Reality

5. OLYMPICS 2012
Follow-on session from Roundtable held on July 17th 2007.

Suggested topic: 
Getting ready for the Olympics.

- Can contactless give the visitor that „ must return“ experience?
- How can we learn from previous countries?
- Marketing contactless to visitors outside the UK visiting London. Can non-UK work here?
- Can the experience be consistent across the UK?
- What impact will the Olympics have on unattended payment?
- How will branding be managed?
- Is the £10 limit too low?
- How will all affected companies/organisations work together?

Previous participants:
Lloyds TSB Cardnet Chair ( Olympics Bank), Burrall, Citibank, Inside Contactless, RBS, Starbucks, Tourism Society, VeriFone

6. VENDING
Follow-on session from Roundtable held on December 5th 2007.

Suggested topic: 
What progress has been made in contactless vending in the last 6 months?

- Review of progress on current trials, with data provided.
- Decision on pre/post payment.
- How to upgrade existing infrastructure?
- Review of available contactless solutions
- Next steps.

Previous participants: 
Barclaycard Business, Bunzl vending services, Cadbury Trebor Bassett, Citibank, Commidea, CreditCall, Gemalto, Glue4, GWDMedia, HSBC, Ingenico, Mars Drinks, MasterCard, MEI Group, OTI, Parkeon, RBS, Selecta UK, Secure Retail, Thales e-Transactions, Transaction Network Services, VeriFone, Visa

THURSDAY 3RD JULY, PARIS –
THE FRENCH CONNECTION

7. BANKS & TELECOM OPERATORS IN PARTNERSHIP
New session to learn from successful implementations.

Suggested topic: 
How can Banks and Operators work together on contactless solutions?

- Pegasus update: BNP Paribas, Bouygues Telecom, Groupe Crédit Mutuel-CIC, Crédit Agricole, Société Générale, Orange and SFR with the participation of MasterCard and Visa.
- The French Merchant Model: MasterCard co-branded cards, in partnership with Banque Accord, the banking arm of French hypermarket chain Auchan. The initial six-month trial, also involving clothes store Bizbee and restaurant chain Flunch. When is a merchant a bank?
- Ulysse, a working group uniting Bouygues Telecom, Orange, SFR, Keolis, RATP, SNCF, Transdev and Veolia Transport. This group is working on the definition of a standard for “transport ticketing on mobile phone” and the technical solutions on the SIM card. A Progress update

8. THE FRENCH CONNECTION
New session to learn from successful implementations.

Suggested Topic: 
London & Paris Executive Exchange

- Oyster/Navigo/Mobile & The Eurostar – leassons learned.
- SNCF, Keolis (bus) and Effia (inter-modal operator). 
How has NFC ticketing on mobiles from Orange performed?

9. EUROPEAN VENDING
Follow-on session from Roundtable held on December 5th 2007.

Suggested topic: 
How can we ensure that vending solutions in each country do not act in isolation?

- Review of European Trials. How successful have they been? Does each country face different concerns?
- Market Fragmentation vs European Interoperability. Can there be a common solution? What are the
barriers? How can we progress?

Previous participants: 
Barclaycard Business, Bunzl vending services, Cadbury Trebor Bassett, Citibank, Commidea, CreditCall, Gemalto, Glue4, GWDMedia, HSBC, Ingenico, Mars Drinks, MasterCard, MEI Group, OTI, Parkeon, RBS, Selecta UK, Secure Retail, Thales e-Transactions, Transaction Network Services, VeriFone, Visa

The London Launch has involved gathering the perspectives of the following, who have provided inputs to our Conferences and/or Roundtables:
Association of Convenience Stores, Petrol Retailers Association, National Association of the Launderette Industry, British Parking Association, Wine Retailers Association, NFRN, The Tourism Society, The Institute of Hospitality & Caffe Culture *H3G, Three, Orange, Vodafone & O2/Telefonica *LloydsTSB, HSBC, Barclays, RBS, Citibank *Computercab, RadioTaxi, TranSys, RATP, Cubic & Octopus *Ealing Council, NCP, Corp. of London, Westminster Council for Contactless parking, Parkeon *M&S, Co-Op, Spa, Tesco & Sainsburys *Mars, Cadburys, Vending Corporation, Selecta, Bunzl, Thales, EVA *WHSmith, Dixons *Caffe Nero, Starbucks, Pret a Manger, Coffee Republic *Boots, Superdrug *Vue, Odeon *McDonalds, KFC - Yum brands, Greggs, O’Briens, YO! Sushi, chop’d, Krispy Kreme *J D Wetherspoon *BP *SSP for Café Ritazza, Upper Crust, M&S Simply food at airports & railways *William Hill, Ladbrokes *Motorola, NEC, G&D, Gemalto, Oberthur *Visa, MasterCard *Glue4, OTI, VeriFone, ViVOtech, Parrot, Innovision, Ingenico

If in the meantime you have any questions, please do not hesitate to contact Susan Hicks (+44 (0) 1604 781075).